Service Request (For Existing Clients)
Response
Service requests made by phone will be addressed by a Live Call Support Desk Technician. Service requests made by email will receive a response by a Support Desk Technician via phone or email indicating whether your IT issue can be resolved remotely or whether a scheduled on-site repair visit will be necessary. If your internet and hardware are working properly, most issues can be resolved remotely, saving you time and money.
Resolution
Once the issue has been resolved, it is reported in the portal under your account along with any ways to prevent the same issue from occurring in the future. Users are able to view open tickets along with any notes that have been entered by a Support Desk Technician. For login credentials, please contact us via one of the service request methods listed on this card. When the ticket is completed, a detailed report is generated and an email will be sent to you with a recap of the issues you experienced, Support Desk Technician notes, the solution, and any pertinent information to help you maintain your systems in the best possible environment.
