Choosing Onsite Network Support When You Know Nothing About IT

It is no secret that using technology correctly is the difference between working hard and working smart. Unfortunately, it’s not easy to master the ins and outs of information technology without training. Therefore, the owners of most small-to-medium-sized businesses, seeking to streamline their processes, must typically find a third-party to provide the knowledge and expertise required to get things going.

Having the right IT support on the job makes it possible for you to:

Allow your employees to access work platforms remotely
Backup all your files
Move data from your hardware to the cloud, and
Do much, much more

Bringing in onsite network support is a good way to pair the necessary know-how with the plans that are specific to your operation. One problem with choosing support, however, is the fact that if you don’t actually know how to address a computer problem on your own, how do you select the right firm to help you? How will you really know if they’re doing the job right, saving you money and keeping your data secure?

Decisions, Decisions

Work in the IT field is ideal, so lots of people — good and bad — are attracted to it. Therefore, there are plenty of pitfalls you can experience when you try to choose a firm. Here are some good questions to ask yourself during the interview process:

· Does this consultant (or the firm employing him) have a specialty?

Not all systems, problems, or consultants are created equally. Ideally, whoever you hire to help you will have familiarity with the sort of issues you’re facing. You don’t want be the guinea pig for someone brand new.

· Do they understand what you need?

Make sure that your project goals are clear. Do you feel like you’re really being heard? Do you feel like you understand the solutions that the consultants are proposing to you; or does everything still sound like a foreign language?

Transparency is important and a good network support team should be able to explain their work to you in terms that you understand. Unclear communication can place you in a situation where your consultant either a) can’t deliver what you want, or b) implements a system that fixes a non-existent problem.

· Are they vested in your well-being?

Choosing an IT consulting firm doesn’t mean you have to choose a group of people with robot-like personalities that don’t enjoy dealing with people. If a potential consultant appears disinterested in your problems or can’t demonstrate that he or she wants you to succeed, find someone else. Just like any vendor, it’s a good idea to look for someone who cares and can grow and contract with your company.

If you are looking for an onsite network support team that cares about your business and the obstacles facing it, contact us today. We’d be happy to talk to you about achieving your goals.