Email, live chats, phone calls, and more can all provide great forms of technical support or help desk services when needed. Remote servicing is a fantastic way to go in a time of need as well. However, sometimes there is no real substitute for good old fashioned onsite network support.
We have all become used to the web conference and the teleconference; however, there is still a need for the more traditional face to face meeting to establish a presence, get familiar with all the variables at play, and actually be there to witness first-hand how well things do and don’t work. The same can be true for network support to maintain your computer hardware and software at your place of business. Sure, system updates, bug fixes, and a virtual cornucopia of other IT services can all be performed from oceans away if needed. But much like there is still a need for the face to face occasional meeting, there is still a need to have a qualified, trained, and highly skilled IT professional available to be onsite at your organization.
Of course, the need for onsite help is an urgent one when catastrophe strikes. If data loss or high level issues of network security are at stake, then having someone available to come in person can be invaluable for obvious reasons. An IT firm should be carefully selected with this in mind. Ponder these questions. How responsive is the IT firm in times of crisis? How quickly will they get your operations back up and running? How easily do they recover lost data and minimize security risks? These are all factors that need to be considered when choosing an IT firm for onsite network support.
Not only is onsite network support a critical safeguard in times of crisis, but it can also be used for preventative reasons. Routine maintenance and repairs can be more easily performed to prevent catastrophe if you have an IT person regularly handling your network to perform inspections and to take the proper safeguards. While they are there, it’s a good time to ask them questions face to face, get advice, and physically show them areas of potential concern. Consider these many benefits and the overall value of having reliable network support available when choosing an IT provider for your business.
Roland Technology Group, Inc. provides a range of professionally managed IT services, IT consulting, and onsite IT support in the DFW metroplex and Houston. Contact us today for more information on how we can keep your company running smoothly.